Services

bitcontrol® Services

Support plans for bitcontrol® Multimedia Suite

For customers, which use bitcontrol® Multimedia Suite in commercial way, it is wise to buy a support plan.

Support plans for bitcontrol® Multimedia Suite are one-year limited and provided in three different versions.

Commercial Standard Support

Commercial Standard Support

Commercial Standard Support for bitcontrol® Multimedia Suite contains:

  • Support and maintenance via e-mail and access to BitCtrl support ticket system

 

Commercial Premium Support

Commercial Premium Support

Commercial Premium Support for bitcontrol® Multimedia Suite contains:

  • Support and maintenance via e-mail and access to BitCtrl support ticket system
  • Telephone assistance during regular business hours (weekday 8 to 17 o'clock MES)
Commercial Gold Support

Commercial Gold Support

Commercial Gold Support for bitcontrol® Multimedia Suite contains:

  • Support and maintenance via e-mail and access to BitCtrl support ticket system
  • Telephone assistance during regular business hours (weekday 8 to 17 o'clock MES)
  • Individual assistance outside regular business hours of BitCtrl
  • Support per remote access (20 hours per year or other demands on request)

 

Attention: A valid bitcontrol® Multimedia Suite masterkey is required for a support plan!

If you need further information, or if you want to order a support plan for bitcontrol® Multimedia Suite, use our contact formular.

Education and training

The education and training program is in preparation.

Consulting, planning and project realization

As a system house, BitCtrl provides all services relating to video streaming applications: Consulting, planning, project realization, ...


Please send us you requirement specification. We will gladly send you an offer.

 

Service

BitCtrl undertakes the configuration and service of video streaming applications for public institutions and companies in the Internet.

We provide high competence and moderate prices, inclusive 24/7 service.

Please send us your request via the contact form and we will respond as soon as possible.